Privacy Policy
VÉRAI PERLE respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we may collect when you visit or purchase from our website and how we use it.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as your name, email address, phone number, billing and delivery address, order details, and information you provide to us.
We may also receive technical information such as your IP address, browser type, device information, and website usage information through cookies and similar technologies.
2. How We Use Your Information
- To process and fulfil orders and arrange delivery.
- To process payments through our payment service providers.
- To communicate with you about orders, enquiries, returns, and customer service.
- To maintain, secure, and improve our website and services.
- To comply with legal and regulatory obligations.
- Where permitted and where you have provided appropriate consent, to send marketing communications.
3. Payments
Payments may be processed by third-party payment providers such as Stripe, PayPal, or other providers enabled at checkout. Payment providers may process payment information according to their own privacy policies. VÉRAI PERLE does not need to store your full card number or security code to process your order.
4. Cookies
Our website may use cookies and similar technologies to keep your shopping experience working, remember preferences, support checkout, understand website usage, and improve our services. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
5. Sharing Information
We may share information with service providers who help us operate the business, such as payment processors, delivery providers, website and hosting providers, email or customer-service services, and analytics or advertising providers where applicable. We do not sell your personal information as a standalone product.
6. Security and Retention
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We retain information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, and business record-keeping requirements.
7. Your Rights
Under applicable New Zealand privacy law, you may have rights to request access to personal information we hold about you and to request correction of information that is inaccurate. We may need to verify your identity before responding to a request.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them where appropriate.
9. Contact Us
If you have a privacy question or request, please contact:
VÉRAI PERLE
New Zealand
Phone: +64 21 251 5893
We may update this Privacy Policy from time to time. The latest version published on this page will apply from its stated update date.